Integra Telecom

Competitive local exchange carrier in nine-state-region.

Headquarters:

Portland, Oregon

Service Area:

Arizona, California, Colorado, Idaho, Minnesota, Nevada, Oregon, Utah and Washington.

History:

Integra was founded in 1996 and provided service in Oregon.  Acquired Electric Light Wave in 2006 and Echelon in 2007.

Primary Competition:

CenturyLink, AT&T, Verizon, TW Telecom & Paetec

Strengths:

• Regional offices centralize all technicians, managers and customer care professionals in a particular market.
• Reach a person instead of a recording when you call Integra’s customer service or repair line.
• Low-price-leader
• Small and flexible

Restrictions:

• Limited footprint
• Rely on incumbent providers, CenturyLink, AT&T and Verizon, to deliver local loop or last mile to customer

Product Offerings:

• T1 & N x T1
• Integrated T1
• Converged services, including SIP
• PRI
• POTS – business phone lines
• DSL
• Bonded DSL
• Private Line
• MPLS
• Long Distance