I just bought a new mobile phone. My old one, a Razr Maxx, was supposed to be close to indestructible but I dropped it and it wasn’t. I used a cracked phone for a few months before the extended life battery refused to hold a charge.
I paid extra for a heavy duty phone with an extended life battery 18 months ago because I’m hard on phones and needed the phone to stay charged throughout the day. But before I could make it to the end of my term my phone stopped working.
I’m not a conspiracy theorist but wouldn’t it be in my provider, Verizon’s best interest for my phone to stop working before my contract term expired? At that point, I was left with the option of purchasing a new phone outright or re-upping with them for an additional two years. (the equivalent to having to push your car into an auto dealership) Hardly the spot you want to be in – needy with little flexibility or leverage.
Used to be, you had to buy a car charger when you bought a phone because the battery wouldn’t last a day. At some point, you would need to purchase a new battery as well because the one that came with your phone wouldn’t hold a charge period.
Now, battery life is less of an issue, but smartphones are more fragile than older mobile phones because of increased screen size.
The first thing I did after I purchased my new phone was to order a phone case online.
Why hasn’t Samsung, Apple or HTC created an indestructible phone with a battery that will last a week? I don’t know, because their customers are the wireless providers that like it when a customer’s phone dies inside that person’s 2-year agreement?
Unfortunately for Verizon, T-Mobile was offering to buy me out of my agreement. Part of that process required my account number. I had to phone Verizon from the T-Mobile store. All of a sudden, Verizon seemed more interested in my patronage. I didn’t look back, however, and now I have a new phone, with a new provider.
The moral of the story? The more options you have the more leverage you have in a telecom negotiation.
A few reminders:
- Don’t wait too long to replace an old phone system – it could go south on you and place you in a difficult situation – much like I was with my broken Razr.
- If you’re a large business, don’t place too much of your business with any one provider. Always have another provider in the wings, should something go awry with your main provider.
- Don’t consider a telecom provider to be your business partner.
- Don’t stagger your contract terms with the same provider – doing so makes it almost impossible to switch carriers.
- Don’t let your contracts auto renew.
- Give yourself time (minimum 6 months for an enterprise sized business) to conduct a proper Request for Proposal (RFP)
If you need help with any of the above, contact CarrierBid today or complete the form on the right side of this page.