Business VoIPYou don’t have to call the phone company.  It used to be that if you needed to make changes to your business phone service, you would have to call the phone company.  That could involve navigating through a confusing menu of options, waiting in queue, getting passed around, waiting in another queue and then waiting a day or two for the changes to take place.

With VoIP, you probably have a customer portal where you can make just about any change to your service while you drink your morning coffee and listen to your favorite podcast.

You don’t have to wait two weeks for a new phone line to be installed.  In the “old” days, if you wanted to add a phone line, you had to call the phone company, wait online while the customer service rep typed the service order, hope that a line was available, then wait a week or two for a service technician to show up and install the line and probably a phone jack.  If you happened to be indisposed or stepped out when the technician arrived or had the misfortune of having your order assigned to unscrupulous tech who wanted to shorten his or her day, you might receive the dreaded “no access” and have your order sent to the back of the tech dispatch line.

VoIP lines aren’t physical circuits; they’re call paths on the internet.  With the use of compression and because bandwidth has become so prevalent, a business can receive just about as many phone lines as they want.  New lines can be added in hours, not days or weeks and a tech visit is not required.

Your smart phone can work in unison with your desk phone.  Ever find yourself caught on a call when you needed to be leaving your office to make it to an appointment or your kid’s sporting match?  Or maybe you started the call on your wireless phone but would like to transition the call to your desk phone that offered better call quality?

VoIP can bridge the gap between your office phone equipment and your personal wireless phone.  You can have your desk phone number simultaneously ring on your wireless phone, or transfer a call from your desk phone to your wireless without interrupting the call.  You can make it so your calls find you by establishing specific call rules for anytime of the day or week.

You never have to change your phone number.  There was a time when it was advisable to contact the phone company before you signed a new office lease to see if your business phone number would work at your new location.  Either that or you had to pay for services like Remote Call Forwarding (a virtual phone number that rings to a hard line) or Intercept (a recording giving out your new phone number).

Now, phone numbers are more like email addresses; you can use them anywhere and they never have to change.

You don’t have to remember to turn your Call Forwarding on.  I like to be available and responsive.  If I leave my office, I forward my office number to my wireless phone.  I only give out one phone number and people can always reach me.  That’s if I remember to turn my Call Forwarding on.  Also, there have been times when I forgot to turn my Call Forwarding off and had to speak on my cell phone instead of my desk phone.

Nothing too terrible when you’re in town and not too far from your office.  But if you’re out of town and had no one local to take care of it for you, you have to proactively monitor your voicemail.

With access to VoIP portals, you can turn your Call Forwarding on or off from anywhere.  You can even make it so your calls will automatically ring to a cell phone after a certain number of rings.

All the above functionality is made possible by VoIP.  If your company would like to experience the benefits of Voice over IP, contact CarrierBid today.  

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