A Private Branch Exchange (PBX) is a business phone system and is made up of three components: The Exchange (the brains of the system), the Gateway (connects users to the outside world) and the end sets (the phones). Phone systems were developed to manage a company’s phone calling and provide…
Toll fraud can be a serious problem for your business. Large businesses and government organizations have experienced losses in the hundreds of thousands of dollars. In this guide, we are going to talk about everything you need to know what toll fraud is, how it occurs, and the ways to…
What’s a reorder tone? Here’s a hint: If your customers hear it, they might not be your customers for very long. A reorder tone is a fast busy signal and it is usually heard when all your circuits are busy. The trouble is the people calling you hear the tone…
A lot of things seem one way when you first hear about them but then turn out to be completely different. Yeah something might seem like a good idea but... there’s usually a catch. Many people have to learn this the hard way. They try to save but it ends…
Any business would want to communicate to its stakeholders as and when the need be. Businesses require the flexibility of accessing any internal office from anywhere in the world. Further, they even need functionalities that will enable them to transfer client calls internally or accept multiple calls simultaneously. There is…
Many people believe that the telecom industry became competitive when Divestiture occurred in 1984. But competition wasn’t truly realized until 1996, when Local Number Portability was mandated by the FCC. Here are 5 keys to competition in the telecom industry: Number Portability – Number Portability allows a business to retain…
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