VoIP has revolutionized communication, but mastering its nuances is crucial for maximizing its benefits while avoiding pitfalls. Check out these Voice-over IP dos and don’ts to ensure smooth VoIP implementation and operation. Voice over IP: Dos and Don'ts If your business is using VoIP or Voice over Internet Protocol you…
A Private Branch Exchange (PBX) is a business phone system and is made up of three components: The Exchange (the brains of the system), the Gateway (connects users to the outside world) and the end sets (the phones). Phone systems were developed to manage a company’s phone calling and provide…
Toll fraud can be a serious problem for your business. Large businesses and government organizations have experienced losses in the hundreds of thousands of dollars. In this guide, we are going to talk about everything you need to know what toll fraud is, how it occurs, and the ways to…
If you follow baseball, you probably know what a utility player is. Those are the players that can field multiple positions on the baseball field. Due to their versatility, they’re very valuable to their team manager. If a manager had bench players that could only field one position, he would…
Any business would want to communicate to its stakeholders as and when the need be. Businesses require the flexibility of accessing any internal office from anywhere in the world. Further, they even need functionalities that will enable them to transfer client calls internally or accept multiple calls simultaneously. There is…
Many businesses are utilizing old phone equipment that has reached or is close to reaching end of life. End of Life occurs when the phone system manufacturer stops producing the replacement parts and software for a particular system. If your company is in a similar situation and a desk phone…
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