What you should do if you discover casual billing after it already occurred?
This is the second installment of a two-part series on long distance, casual billing. To read The Casual Billing Nightmare, Part 1 click here.
Remember that the long distance company billing you, unless it’s due to their error, is under no obligation to reverse the charges. The first thing you need to do is to make sure all long distance calling ceases until the lines are with your desired carrier and on the appropriate calling plans. If it is with your current long distance provider and the problem arises because you didn’t report all of your phone numbers, gauge your company’s leverage and negotiate appropriately. If any of your telecom services are coming up for bid or there is any potential new business that you could place with the carrier, use that to establish leverage.
If your business has no business dealings with the casual billing company, utilize any potential business as a bargaining chip to help you negotiate. Another option would be to designate the company your contracted long distance provider. Since they’ll be receiving all your future long distance billing they should rerate the casual billing calls.
If the company billing you refuses to help, you have three choices:
Casual billing can seem like a nightmare but if you have an experienced telecom consultant working on your behalf, they should be able to help. Established telecom consultants should have experience working through similar situations, typically they don’t charge an upfront fee, but share in the amount they’re able to reduce the what’s owed to the casual billing company.