If you’re a company with significant toll free traffic you have three choices:
Place all your traffic with one provider:
A business could place all their toll free traffic with one provider, like Qwest, AT&T or Verizon, and pay a predetermined rate per minute for incoming calls and monthly rate for toll free phone numbers. Typically they commit to a certain volume of minutes to buy down their per minute rate. But a lot can change in say three years and a good rate at the inception of an agreement might not be so wonderful in year three. Also, if the company’s carrier has an outage, they’re not going to receive customer calls.
Become a RespOrg:
Any organization with a toll free number can become its own RespOrg. Your organization is required to complete a ten page service establishment form, pay a deposit (average deposit is $4000) and pass a certification exam.
Factoring in an employee’s salary (the one who’s managing the toll free traffic), the cost of being your own RespOrg can be substantially higher than working through a RespOrg service provider. Also, should the employee managing your company’s RespOrg decide to leave, your company would need to go through the time and expense to retrain and certify another employee.
Use a RespOrg Service Provider:
A RespOrg service provider scan facilitate Least Cost Routing and Disaster Recovery. They utilize your algorithms and mappings and help you take advantage of the best possible pricing. They allow a company to route calls to different carriers at different times of the day, take advantage of carriers that offer low rates in a specific regions of the country and can allocate calls based on percentages.
A RespOrg Service Provider can help a company utilize Least Cost Routing and still remain in compliance with a term or revenue commitment from your current toll free service provider.
RespOrg Service Providers specialize in Disaster Recovery. In the event of a disaster that causes your toll free carrier to go down, they can have your toll free traffic rerouted to a secondary carrier.
It seems to make most sense for a company with significant toll free traffic to utilize a RespOrg Service Provider. The fees related to their service can easily be made up by the savings they deliver with Least Cost Routing and from the potential lost revenue their services prevent.
They allow your employees to focus on their other job responsibilities.
A company can establish a long term relationship with a RespOrg Service Provider and be less dependent on an individual employee.
Cost and time savings, coupled with Disaster Recovery makes the decision to use a RespOrg Service Provider a simple one.
CarrierBid can help you with the process of moving to a toll free RespOrg service provider. We don’t charge a fee or ask for a split of your savings.