With modern technology, any business can appear to be much larger than it actually is. The right phone features can give your business the professional image you desire. Some phone features are more appropriate for residential phone service, or mobile phones, and have no place on a phone line used for business.
Call Waiting: Nothing makes an existing or prospective customer feel less important than Call Waiting. Hunting or Voicemail are much better ways to manage multiple calls.
Anonymous Call Rejection: Why would you care if one of your customers or prospects blocks their number? Blocking calls is like locking the door of your business during business hours. Expect to receive sales and even crank phone calls; that are a fact of life if you own a phone line. Don’t like sales calls? Do you have salespeople calling on businesses?
Residential Voicemail: If you work out of your home and use a residential phone line instead of a business line, make sure a chime doesn’t precede your voicemail greeting. Some phone companies include that with residential voicemail. It’s often possible to have the chime removed by calling the provider’s repair department.
5 Under-Appreciated Business Phone Service Features
Last Call Return: Do you want your employees wasting time *69ing callers? It’s possible that a prospective customer called to store your number in their mobile phone or started to call your business and then had to attend to another matter. Calling them back would only put the caller on the defensive and probably keep them from calling back in the future.
Answering Machines: It’s not a phone feature, per se, more of a device, but still has no place in a business trying to portray a professional image. An answering machine is the phone equivalent of an AOL email address. If you want prospective customers to feel like they just called 1988, use an answering machine. One word of warning, an answering machine can make your business appear cheap and any potential customer would be primarily focused on price.