business phone and internet Why can’t I get DSL or Cable?

This happens for completely separate reasons. With cable your business is either on the cable company’s network or it’s not. If you’re on, you can get service. If not, the cable company will need to extend their network to service your business. They’ll do that if they can justify the required construction costs. They follow a formula that takes into account the amount of service ordered and the contract term. They need to achieve a certain Return on Investment to sanction the build. If you’re residing in a multi tenant structure there is more speculation involved, so it can be easier to have the construction approved.

Every business is connected to the Public Switched Telephone Network (PSTN), so if you can’t receive DSL, it has to be for another reason. It could be because your office is too far from the Phone Company’s wire center (where your phone lines originate); or the lines that lead up to your location have been multiplied too many times; or the lines that service your location are old and need to be replaced; or there is no DSLAM (piece of equipment that creates DSL internet connections) in the wire center that services your area.

I’m still under contract, what options do I have? 

If you’re willing to stay with the same provider, you typically can do anything but downgrade your service without penalty. If you are within a six-month window of your expiration date and willing to extend your term, you can reduce your service and costs without penalty.

What happens if I terminate my contract before term? 

Unless you’re contracted with your local phone company, early termination liability (the penalty you pay to terminate your contract prematurely) is typically the number of months you have remaining on your agreement multiplied by the monthly reoccurring cost of your subscribed services. So, there is no benefit in terminating early. With the Phone Company, there are some services that have a predetermined early termination liability that is usually less than what you would pay if you retained the service.

Why isn’t VoIP free? 

Emails are free. Downloading is free. How come VoIP isn’t free? Actually, email accounts aren’t free (at least business email accounts) and you need the voice equivalent of an email account to receive and place calls over the internet. VoIP is more complicated than email and phone calls typically need to terminate on the Public Switched Telephone Network (PSTN) – so other companies are involved – who expect to be paid.

I’m moving, why can’t I keep my phone number? 

9 out of 10 times you should be able to, no matter the distance or carrier. This is a problem best solved by a telecom consultant. The average carrier rep will be too happy to say “sorry” and leave it at that.

Why would I ever want to pay more for a T1? 

If you want a Service Level Agreement (SLA), you might. T1s are considered business grade internet services. They come with service level standards that must be met or bill credits, etc. will be extended. For instance, if you have a T1 and experience a service outage, a service technician will be on your premise within four hours. There are no SLAs with DSL or Cable internet. If your DSL goes down, for instance, the Phone Company promises to have a tech out by the next day.

I’m a small business, what should I consider that I haven’t in the past? 

Redundancy. The cost of telecom services has dropped considerably. A business could easily add service and stay at or even reduce its monthly costs. If you have DSL from the phone company, consider adding a cable internet connection for backup. Add a business line or two from another provider, to forward calls to, if your primary phone service is down. Having a secondary internet and phone service gives you a much better chance of remaining operational no matter what the circumstances are.  It also gives you an opportunity to try out another provider’s service and allows you to load balance or offer Wi-Fi to visitors.

3 More Burning Telecom Questions

If your company is stuck in a bad contract, can’t receive DSL or cable or you’re moving and being told that you can’t retain your phone number, contact CarrierBid Telecom Consulting today or complete the form on the right side of this page.  

Call us at

1-888-706-5656

for immediate service or fill out the
form and we’ll be in touch right away.
  • Please describe how we can help:
    What services are you considering to drive your business higher?
    What challenges are you currently facing?