What is a Telecom Agent (2022)?

The two things I hear most often when I tell a prospective client or a networking contact that I’m a telecom agent (aka telecom broker) and explain what it is I do are:

• I didn’t know that existed.
• Don’t you add to the cost of the services?

I thought it would be a good idea to explain how telecom agents fit into the telecom industry, the role they assume and their value.

First, what is an agent? 

A telecom agent is an independent consultant that can offer just about any telecom and data network carrier option available (For example, we have over 180 providers in our portfolio). Agents typically work for their clients and only receive compensation when a sale is completed and the service is installed. They can also help you to reduce your telecom cost in various ways.

Some thoughts about the telecom industry, specifically how it relates to telecom agents or what role a telecom agent plays? We say it as telecom agents play the role of utility players in your business.

• Almost every carrier has an agent program. Verizon, CenturyLink (aka Lumen), AT&T, Comcast, Cox, Spectrum… all have agent sales and support channels.

• Most agents start out as carrier reps, where they receive months of training and on the job experience. They transition to the agent world by either leveraging client relationships or the contacts they’ve established with other agents. The agent way is appealing to many telecom professionals because it’s freeing and it can be more rewarding to develop long term client relationships versus focusing on monthly sales quota attainment.

• Agents don’t add to the cost of the business phone and internet services they sell. The most important component of a successful agent channel is to provide agents and direct reps access to the same pricing. If it was possible for a carrier’s direct sales force to undercut their agent counterparts, the agents would steer their clients away from that carrier and it would lose out on potential new business. Carriers really love and appreciate agents since they don’t have to pay them a salary and benefits so they have a HUGE incentive to enable their success.

• Carriers have a love-hate relationship with their agents. They love the business agents bring but don’t like that agents press them to deliver lower pricing. Carriers like control and they have complete control over their own people but that’s not the case with agents, because agents work for their clients, not the carriers. They are also earning commissions from our telecom partner program.

• Agents make bad boyfriends (or girlfriends). Carriers would love it if agents were exclusive. They establish quotas and minimums in an attempt to make that a reality but an agent can simply become a sub-agent of one of a carrier’s master agents, to avoid being manipulated in any way.

• Some deals can’t be won by a direct sales channel. Direct sales reps are paid a salary and earn a one-time commission on the sales they make. They’re unable to compensate a third party for referred business. Because agents are paid a residual monthly commission, they can offer a percentage of that to a referral partner. Many businesses utilize IT and Phone Equipment vendors and rely on them for guidance when it comes to purchasing a business phone and internet services. Many of them want to be compensated if they deliver business to a carrier. The only way that can happen is if the vendors work through a telecom agent or become agents themselves.

• Some carriers fight against adopting an agent channel or making it difficult for their agents. AT&T established a separate company, ACC Business, in lieu of an AT&T agent channel. Agents were told that they could resell the AT&T network but customers were wary and the pricing was typically higher than what AT&T’s direct sales force was offering. Thankfully, that has changed over the years and now AT&T embraces the agent sales channel and encourages working with their direct sellers. The only area where AT&T is a challenge is regarding very large enterprise customers who may be on a “protected list”. That named customer list is confidential and many of the companies are unaware that they’re on the list. Cox Cable only offers onetime commissions to agents (in most instances– we have a unique way of paying ongoing residual commissions, just let us know if you’re interested in learning more) .

• Smaller, less established carriers love agents. It’s much more cost-effective for a carrier to offer their services through an agent channel because the fixed costs related to an agent channel are much less than the fixed costs associated with a direct sales team.

Telecom agents play an important role and ease up the telecom and IT procurement process despite the myths and misconceptions about telecom agents. If you would like to experience the difference of working with a knowledgeable telecom agent, contact CarrierBid today or complete the web form on the bottom of this page. If you’d like to learn how to become a telecom agent, we’re happy to work with you and support your new business. We’ve got decades of experience!