TW Telecom was named as one of the 10 finalists in Forrester’s 2010 Voice of the Customer award. The finalists were named at Forrester’s customer experience forum. The companies nominated were graded on clarity of approach, business results, customer experience impact, degree of innovation and lessons provided for other firms.
XO Communications surpassed one million of its XO IP Flex Voice over IP services bundle. The service which was first offered in 2005 and is estimated to service 22.2% of the country’s business end users.
CenturyLink unveiled an innovative approach for wireless service providers to adapt to the increasing demand for cell tower bandwidth while simultaneously decreasing their connectivity cost per megabyte. With the introduction of CenturyLink Adaptive Broadband, CenturyLink wholesale wireless customers now have a bridge from their legacy infrastructures with their limited bandwidth and high unit cost, to emerging technologies, which offer more bandwidth and lower unit costs. Adaptive Broadband provides a flexible and seamless migration path that allows wireless service providers upgrade at their own pace and as capacity needs require.
Level 3 announced the introduction of its Converged Business Network service, offering its enterprise customers a comprehensive solution to handle all their voice, internet and data networking needs through one carrier, one circuit and one bill. Level 3’s Converged Business Network provides multiple individual telecommunications services over a single circuit, reducing access costs and the complexity of managing multiple services.