The reason telecom seems so complicated is, there are so many terms used for the same technology. This is why businesses might want to seek some help when they’re shopping for a business phone or internet service. We have compiled a glossary of commonly used, synonymous, and interrelated telecom terms and acronyms that will give a prospective buyer the clarity they need for such installation.
The following telecom terminologies might be helpful to know if your business is preparing for a phone or internet
Below are some telecom terms and acronyms which are interchangeable or are interrelated. If you know how these terms are related to one another, it will be easier to make a sound decision.
Some very commonly used terms related to business phone numbers are explained below. They are used by most businesses and are therefore, important to understand:
It stands for Direct Inward Dialing phone numbers. These are used with a PRI class of services such as PRI, voice T1, or an integrated T1 with PRI capabilities. With a PRI, you have 23 channels for phone calls that are shared by multiple users. Each employee might require his own number but doesn’t need his own phone line because not all employees are on the phone simultaneously.
It’s also a question of economics. A typical POTS line costs $40 a month, and if you have 12 or so, it’s more economical to have a $500 a month PRI. For example, car dealerships employ many people who need a phone number but don’t require to spend a lot of time on the phone.
If there are 40 employees, 40 business lines would cost about $1600 a month. That doesn’t count all the other lines required for faxing and alarms. Most of those lines would hardly be used. A PRI with 23 channels and 100 DID’s would cost less than $600 a month, and the 23 channels offered would be more than sufficient to handle the call quantity.
DID’s are offered by every major provider, like Qwest, AT&T, and Verizon, and most competitive providers like Integra, TW Telecom, and XO.
Number porting provides mobility of phone numbers from one provider to another. It makes the telecommunications industry competitive. No established business would go for the savings using a cheaper plan by changing providers if they had to change their phone numbers in the process. However, number porting allows businesses to keep the same number while changing.
Number porting is one of the main sticking points when moving from one phone service provider to another. Every carrier has its own time schedule for porting, and if something goes wrong in the order process, the porting clock has to be restarted. Phone numbers can be ported from incumbent carriers, like Qwest, to competitive providers, like Integra, or vice versa
This could be three-digit or five-digit or any number of digits actually, but it’s a term used to describe the ability to dial an extension to reach a coworker, instead of the full phone number, inside an office or between branches. It is a function of a phone system or PBX. With VoIP, this set up can eliminate toll charges between remote offices.
The practice of making a phone call appears to be originating from a location other than the one where it was actually placed. Some call centers use this to make phone calls appear local, so they’re more likely to be answered. It has been made possible with the use of VoIP.
These are Area code and prefix related terms. NPA is the area code, and NXX is the prefix.
As you can tell, a lot of different telecom terms mean the same thing or are interrelated. Unfortunately, different members of the telecom community use different terminology. As a layperson or civilian, you might learn a few terms only, but there can be a situation when you are confronted with a dozen others you’re unfamiliar with.
Therefore, it is essential to understand the process of installation. It brings a lot more clarity and helps you understand the applications of these terms. Below, we have mentioned a simplistic step by step process that uses many interrelated or synonymous terms. However, once the process is known, it becomes easier to understand the terms:
We hope that these telecom terminologies and the process helps you in shopping for business phone and internet services. If you still feel unsure, another way is to let CarrierBid shop the services for you.
The professionals at CarrierBid are all highly-trained telecom consultants. They’ll sift through all the available carriers and technologies and find you the best solution and price possible. Best of all, there is no fee for our service; ultimately, we’re compensated by the carrier of your choice.
If you would like CarrierBid’s help to make your telecom installations go as smoothly as possible, please contact us today or complete the web form on the right side of this page.