telecom consulting service providersTexting has become commonplace and not just amongst teenagers.  People of all ages are finding texting to be an efficient way to communicate.

Why people like texting?

  • When you send someone a text, you’re not asking them to drop everything and pickup your call.
  • Someone can send or reply to a text, even when they’re on the phone or in a meeting.
  • Other than people with smart phones, a text usually gets to a recipient faster than an email.

In the corporate world, issues arise when people use their business mobile phone for personal use as well.  Let’s face it – one of the perks of working for a business is a company provided mobile phone and few people carry two phones.

Phone Features that don’t Belong on a Business Phone Line

What are the concerns of businesses regarding texting?

  • Corporate liability in regards to employee misuse, specifically texting while driving.
  • Security concerns around employees transmitting sensitive company information.
  • Employees without unlimited texting plans racking up huge mobile phone bills.

Companies can restrict texting by blocking it with a wireless carrier, like Verizon or AT&T, on phones used by employees that don’t have a business need to text.  A problem exists when an employee isn’t blocked from texting and doesn’t have an unlimited texting plan.

How can companies address this issue?

  • Document and enforce corporate texting policy.
  • Implement mobile management programs that control employees’ use of their mobile devices.

The first option is more difficult and could lead to employee terminations that could ultimately cost the company more money than any amount of text messages.

There are many mobile management programs that cost dollars per month but could save a company thousands.  Simple adjustments, like redirecting employee 411 calls to toll free information services or calls to a corporate toll free number to the standard ten-digit number, can provide savings that will help the service pay for itself.  Mobile management systems can cap international calling and data usage, to prevent substantial mobile phone bills, when employees travel abroad.

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