A Private Branch Exchange (PBX) is a business phone system and is made up of three components: The Exchange (the brains of the system), the Gateway (connects users to the outside world) and the end sets (the phones). Phone systems were developed to manage a company’s phone calling and provide a lower cost option to […]
There are a number of phone and internet options for small to midsize businesses. Many businesses limit themselves to their local phone and cable companies. That might be fine if the local phone company offers fiber based DSL service or the cable company can service their location, but that’s not always the case! Some buildings […]
Your reliable T1 offers 1.5 Mbps full-duplex connections for voice, video and data. But what do you do when you need more bandwidth? Do you jump straight to a T3? Is there any alternative? Fortunately, a better alternative exists, and is known as bonded T1. Read this blog to have fast and increased bandwidth with […]
There are a number of ways to undergo a transition from one business phone and internet service provider to another. One is to conduct your own shopping and then involve your phone and I.T. vendors to assist you with the service implementation. This method requires a number of meetings with telecom sales reps (at least […]
Even though an enterprise network is considered the lifeline of an organization, particular challenges have limited their efficiency. Malware threats, limited data replication performance, network availability, and sluggish network connectivity are all challenges that can immediately impact the business. Lumen Technologies recently surveyed IT decision makers and found that nine out of 10 put seamless […]
As organizations undergo digital transformation, the purpose and the nature of call centers is also evolving. Traditionally, call centers were viewed as cost centers. Today they have transitioned to multi-technology, multi-channel contact centers that are focused at providing value and generating more business for the enterprise. (For example: We love how our customers use Dialpad’s […]
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