Many businesses are utilizing old phone equipment that has reached or is close to reaching end of life. End of Life occurs when the phone system manufacturer stops producing the replacement parts and software for a particular system. If your company is in a similar situation and a desk phone…
It's the Halloween season and unfortunately business telecom can be more trick than treat. The following four items are common misconceptions that exist in business telecommunications. Carriers and their sales reps can take advantage of a customer’s misunderstanding or lack of knowledge and use it to their favor. Myth No.…
If you’re a business owner and outsourcing your I.T. support you made the correct decision. It doesn’t make sense to pay someone a salary and benefits, to manage technology that doesn’t require the attention that it did only five or ten years ago. Problem is, the person or persons you…
Hosted Voice over IP (VoIP) is a business phone system that resides in the cloud. If your company is using Hosted VoIP, the phone set on your desk utilizes the internet to connect to your provider’s phone system. This service reduces the amount of equipment a business needs to own…
If you’re in the market for business phone and internet service, you have two choices: work through an independent telecom agent or directly with the carriers. Some businesses don’t see the value in working with an agent; they view the agent as a middleman and adding to the cost of…
Call Waiting vs. Hunting vs. Voice Messaging Call Waiting is a popular residential and personal calling feature. It works great – never miss a call - one line becomes two - but it has no place on a business phone line. If you’re on an important call, the last thing…
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